Our Risk Free Return Policy


 

All purchased diamond items have a 30 day 100% money back guarantee from date of receipt. If you received a diamond or diamond jewelry, and do not like it for any reason, simply call or email us for return shipping instructions. There is no fee or penalty for returning the item. The item must be returned in the same condition it was received. If any sizing, setting, damage or alterations have been done to the diamond or the setting by anyone other than thecheapdiamonds.com the diamond engagement ring or diamond jewelry cannot be returned. Any custom made piece of jewelry may not be returned. Once we receive and accept your returned item, your refund (or new item if you are exchanging) will be processed in just a few days. Upon receiving your returned diamond ring, or piece of jewelry, it will be reviewed by our quality assurance department in order to insure there have been no modifications or damage. When returning an item, please place all original packaging in a box, including the appraisal and the diamond certificate.

There is never a restocking fee for returned items.

Special Orders

Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond or a diamond purchased from thecheapdiamonds.com are not returnable. Due to the special nature of these items, we cannot accept these for return.